Frequently Asked Questions

Welcome to BHAVIN STAR LIGHT Support Center.

Here are answers to the most common questions about our Internet and Cable TV services.

1. How can I apply for a New Internet or Cable TV Connection?

You can request a new connection through our Online Registration Form or contact us directly on WhatsApp.

2. What Internet Speed Plans do you offer?

We provide multiple high-speed plans suitable for homes and businesses.

Please check our Internet Plans page for details.

3. My internet is slow. What should I do?

First, try Switch Of your router minimum 25 to 30 Mins

After Restarting Your Router.

If the issue continues, contact our support team and we will assist you immediately.

4. Is the Internet suitable for online gaming and streaming?

Yes! Our broadband plans support smooth HD/4K streaming, online gaming, and work-from-home needs.

5. How long does installation take?

Most New connections are installed within 24–48 hours, depending on service availability in your area.

6. Do you provide HD channels?

Yes, we offer HD and premium channel options depending on the broadcaster and package availability.

7. Can I choose specific channels?

Yes, Channel availability is based on broadcaster packages and government regulations.

Our team will guide you with the best available options.

8. What should I do if my TV signal is not working?

First Check Set top box light Green/Red. If Red light then press power button on set top remote and turn on green light. If the light still doesn't turn green after doing that, check by replacing the power cell of the remote or replace the remote.

Second Check AV/HDMI In TV. 

Please check your set-top box connections.

If the problem remains, report it through our Support Form or WhatsApp.

9. What payment methods are available?

We support cash payments, online transfers, and digital payment options.

For details, contact our billing support team.

10. How can I register a complaint?

You can register complaints through our Customer Support Form or WhatsApp support.

11. How do I contact customer care quickly?

The fastest way is via WhatsApp chat or phone call during working hours.

Still have questions?

📞 Call us or 💬 WhatsApp us anytime — we’re happy to help!